At Political AI, we are dedicated to ensuring a straightforward and transparent billing
process. This Refund Policy details the circumstances under which Political AI will
issue a refund.
### 1. Unconditional Refund
We offer an unconditional refund for up to your first $100 of spend within 30 days if
you are not satisfied with our product. Any voluntary usage beyond this amount will
be eligible only for billing error refunds.
### 2. Billing Error Refunds
Voluntary, self-serve usage beyond the $100 unconditional refund threshold will be
subject to billing error refunds only. If you believe there has been an error in billing,
please report it to us within 30 days of the transaction by emailing
[email protected]. Claims made after 30 days will not be eligible for a refund.
### 3. Investigation of Claims
Upon receiving your claim, our team will investigate by reviewing call logs to verify
the talk time and the amount billed.
### 4. Appeal Process
If you disagree with the outcome of our investigation, you may appeal by submitting
additional evidence to support your claim to [email protected].
### 5. Definition of Billing Errors
Billing errors include the following scenarios:
- 5.a Talk time incurred while our AI interacted with a voicemail, answering
machine, or during any non-human conversation. Refunds for these instances are
unconditional.
- 5.b Silent calls. Refunds for these instances are unconditional.
### 6. Refund Method
Refunds will be issued to the original payment method used during the transaction.
Please allow up to 48 hours for the refund to be processed.### 7. Enterprise Contracts and Licensed Agency Partners
This refund policy applies to all customers, including those with enterprise contracts
and licensed agency partners, unless specified otherwise in their specific contract.
### 8. Cancellations and Subscription Changes
Political AI operates on a pay-as-you-go basis. To stop using our services, simply
cease usage of the platform.
### 9. Transaction Costs
There are no transaction costs associated with issuing a refund.
### 10. Policy Updates
Any changes to this Refund Policy will be communicated via a notification in your
account dashboard. We encourage customers to periodically review this policy. If
you have any questions or concerns, please contact us at [email protected].
### 11. Terms and Conditions
This agreement includes Political AI's terms of use (accessible
[here](https://chat.Political.ai/terms-of-)). Violations such as misuse of discounted
spend for personal company use or executing illegal operations (e.g., scams or
fraudulent activities) through the Political AI Agency License will result in the
termination of this Agreement without any refund of fees paid, and all privileges
granted under this Agreement will be immediately revoked.
Thank you for choosing Political AI.